Returns & Refunds

Every Dimare piece is handmade to order — production begins only after your purchase. For this reason we cannot accept returns for change of mind on standard or customised orders.

Damaged or defective items

All shipments are insured against transit damage.
Please inspect your order on arrival and report any damage within 48 hours of delivery, including photos of the packaging and the item before full unboxing.
Verified damage or manufacturing defects are repaired, remade or refunded — your choice.

Warranty

All products carry a 12-month warranty against manufacturing defects under normal use. Natural variation in handmade fibre work is part of each piece's character and is not considered a defect.